Manager, IT Operations & Support

Finance & Administration · NYC, New York
Department Finance & Administration
Employment Type Full time
Minimum Experience Experienced
Compensation Approx. High $60,000s to High $70,000s

Manager, IT Operations & Support

Start Date: August 2022

Location:  Remote / Virtual / Work From Home**

** Candidates must reside in or be willing to relocate to one of the following states within 30 days: California, Illinois, Washington D.C, Massachusetts, New York,  New Jersey, Georgia & Ohio

Salary Range: High $60,000s to High $70,000s

Organization Description

Peer Health Exchange (PHE) is a national non-profit organization that creates education opportunities for peers to share the tools and resources young people need to make healthy decisions. Since 2003, we have trained more than 15,000 college students to deliver in-person health education to over 188,000 high school-aged young people in communities across the country. In response to the COVID-19 pandemic, we re-designed our in-person programming to be delivered virtually and partnered with high school students to understand their mental health needs. Following that collaboration, we launched our app for young people ages 13 – 18. In the past year, we’ve expanded from two in-person program models to five in-person and digital program offerings and we are continuing to grow! Our mission is critical, our team is diverse, and our work is vibrant. Check us out on TikTok (@peerhealthexchange)!


Learn more about our responsiveness and shift to digital in this article co-authored by our colleagues “Youths Know What They Need to Support Their Mental Health”!


About the role

As the Manager, IT Operations & Support you will increase organizational effectiveness for PHE in service of impact in our communities by managing and supporting the project delivery of technology and operations solutions, while providing guidance to overall technology and operations strategy and best practices. You will report directly to the AVP, Finance and Administration.

About the Legacy Finance & Administration team

The small but mighty Finance & Administration team is in charge of three main functions: 1) finance and accounting (from budgeting and ensuring financial sustainability to processing accounts payable); 2) internal technology (monitoring systems and deploying hardware); 3) operations (supporting and managing our nationwide offices). 


Here’s what you should know:

This is a full-time, salaried position and can be based in any of our registered states.

 Looking for more information about our awesome benefits, culture and more? Visit our Careers Page and check us out on Glassdoor!

Here’s what you will do as part of our team:

Technology Management

  • Lead the technology and long-term operational strategy for PHE by setting and achieving clear objectives and strategies
  • Provide leadership in the effective use of emerging technologies, databases, cloud computing, collaboration, and wireless/remote computing
  • Maximize organizational efficiency and impact through technology - promote staff adoption, and identify opportunities for improvements and innovations
  • Lead all technology selection initiatives, and develop resources for defining, selecting and implementing new systems including vendor evaluation and selection for technology and operations


Facilities & Operations

  • Actively manage vendors and ensure they deliver outstanding levels of service and support by serving as the primary PHE contact
  • Manage storage spaces and workspace plans for PHE offices
  • Manage facilities contracts, vendors and safety standards
  • Manage technology and operations budget


Staff Management

  • Manage and develop IT Generalist to a sustained high level of performance through coaching, mentorship, etc. to ensure that they are constantly acquiring new skills, as well as enhancing and growing their current skills
  • Create and implement effective and relevant staff onboarding and training in conjunction with other departments
  • Exemplify to PHE’s core values and advance PHE’s vision for health equity in all aspects of our work, internally and externally


What you'll bring to the table:

Minimum qualifications:

  • Demonstrate a strong passion for PHE’s mission to build healthier communities with young people; strong alignment with PHE’s core values of Health Equity, Commitment, Communication, Agency, and
  • Centers youth inclusion, community partnership, and equity work visibly, broadly, in action in part through deep listening and hearing with a lens of
  • 3-4 years of relevant professional experience working in IT, Business Operations, or similar OR 5-7 years related experience
  • 1+ year of managerial experience
  • Demonstrated ability to proactively identify and execute opportunities for process streamlining and systems automation
  • Strong communication (written and verbal), facilitation, and interpersonal abilities
  • Strong analytical skills, with proven ability to problem solve
  • Be able to ask questions, communicate challenges, and seek assistance proactively to ensure alignment of priorities and to identify solution options
  • Have attention to detail, communication, and interpersonal details, as well as a high level of integrity
  • Prior staff management experience and demonstrated experience providing guidance and professional development opportunities for junior level staff

Preferred qualifications:

  • Education or non-profit sector experience

Your turn! We’d like to learn about you.

Please submit your resume and cover letter telling us why you are interested in our team and this role!


At Peer Health Exchange, we celebrate difference and are committed to providing equitable opportunities, addressing the effects of power and privilege. PHE is proud to be an equal employment opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, citizenship, marital status, physical disability, veteran status or length of time spent unemployed. We want to empower people to change lives!


Note: Peer Health Exchange reserves the right to add additional duties, as needed. All Peer Health Exchange employees are encouraged to be flexible and responsive to changes in scope of duties.

Thank You

Your application was submitted successfully.

  • Location
    NYC, New York
  • Department
    Finance & Administration
  • Employment Type
    Full time
  • Minimum Experience
  • Compensation
    Approx. High $60,000s to High $70,000s