Director, Digital Wellbeing

Direct-to-Youth · Boston, Massachusetts
Department Direct-to-Youth
Employment Type Full time
Minimum Experience Senior Manager/Supervisor
Compensation Approx. Mid $90,000s to Low $100,000s

Director, Digital Wellbeing

Start Date: November/December 2021

Location: Remote/Can be located in any of the PHE sites.  (All PHE staff are currently temporarily remote due to the COVID-19 pandemic).


Peer Health Exchange (PHE) is a national non-profit organization that builds healthier communities with young people. Together, we create education opportunities for peers to share the tools and resources young people need to make healthy decisions. Peer Health Exchange with our partners, will advance health equity and improve health outcomes for young people in under-resourced communities.
Since 2003, we have trained more than 15,000 college students to deliver health education to over 188,000 high school-aged young people in Boston, Chicago, Los Angeles, New York City, the San Francisco Bay Area, Denver, Dallas, Detroit, Santa Fe, St. Louis, Cincinnati, Richmond, Roanoke, Charleston, and Stockton, California.


Looking for more information about our awesome benefits, salary and more? Visit us at and check us out on Glassdoor!

As the Director, Digital Wellbeing you will develop and manage policies, procedures, and trainings to ensure safe user engagement on the selfsea app. You will report directly to the AVP, Direct-to- Youth. This is a full-time, salaried position based in any of our PHE offices. All PHE staff are currently temporarily remote due to the COVID-19 pandemic.


Here’s what you will do as part of our team:

50% Monitor and Training

  • Develop onboarding, on-going trainings, and support for selfsea (app) Fellows, Volunteers, and Manager, Community Safety
  • Develop, maintain, evaluate, and update safety policies, including on restorative moderation, to ensure a safe and positive experience for users and moderators; partner with outside counsel on revision of these policies as needed
  • Develop and facilitate scalable enforcement and escalation workflows to ensure user safety, including crisis management
  • Develop and oversee support systems for volunteer moderators
  • Collaborate with the product team to develop systems to effectively and efficiently monitor selfsea (app) youth and near-peer conversations and to continue to evolve the product to meet users’ needs


50% Staff Management

  • Manage and develop direct reports (Manager, Community Safety) to a sustained high level of performance through coaching, mentorship, to ensure that they are constantly acquiring new skills, as well as enhancing and growing their current skills
  • Create and implement effective and relevant staff onboarding and training in conjunction with other departments
  • Create, in partnership with Talent Team and AVP, Direct-to-Youth selfsea plans, practices, and structures for rapidly and safely scaling this team to meet user demand for selfsea
  • Exemplify to PHE’s core values and advance PHE’s vision for health equity in all aspects of our work, internally and externally

What you'll bring to the table:

Minimum qualifications:

  • Demonstrate a strong passion for PHE’s mission to build healthier communities with young people; strong alignment with PHE’s core values of Health Equity, Commitment, Communication, Agency, and Impact
  • Centers youth inclusion, community partnership, and equity work visibly, broadly, in action in part through deep listening and hearing with a lens of inclusion
  • Demonstrated ability to operate from a lens that affirms identities and centers youth voice
  • Advanced degree or licensure in mental health field (e.g. Counseling, Psychology, Social Work, LCSW, LMHC, LPC, )
  • 7 years of relevant work experience
  • 3 years of staff management experience
  • Training and facilitation experience, particularly related to capacity building/ skill development


Preferred qualifications:

  • Experience with direct-to-consumer health supports (i.e. crisis lines) and/or discussion forum moderation

Your turn! We’d like to learn about you.

Please submit your resume, a cover letter telling us why you are interested in our team and this role.


At Peer Health Exchange, we celebrate difference and are committed to providing equitable opportunities, addressing the effects of power and privilege. PHE is proud to be an equal employment opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, citizenship, marital status, physical disability, veteran status or length of time spent unemployed. We want to empower people to change lives!


Note: Peer Health Exchange reserves the right to add additional duties, as needed. All Peer Health Exchange employees are encouraged to be flexible and responsive to changes in scope of duties.

Thank You

Your application was submitted successfully.

  • Location
    Boston, Massachusetts
  • Department
  • Employment Type
    Full time
  • Minimum Experience
    Senior Manager/Supervisor
  • Compensation
    Approx. Mid $90,000s to Low $100,000s